Revision Policy

-Minor revisions may be requested within 1 week of service.  Minor revisions are complimentary and are based on studio availability.  Minor revisions may require photos for assessment.

-Major revisions may incur additional costs based on assessment.  Major revisions may require photos and/or an in studio consultation in Seattle.

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Refunds

Studio Policy - The Haircolor Studio does not offer refunds on services.

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Cancellation/No-Show Policy

-We understand that life can change unexpectedly and at times it may affect your appointment with us.  

-Last minute cancellations and "no-shows" are detrimental to our business.  

-We offer email and text message reminders, so please opt in.  

-Missed confirmations does not waive cancellation fees.

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Standard Appointments:

-       Cancellations under 24 hours of your scheduled service will result in fees of 100% of your scheduled service cost.

-       Cancellations under 48 hours of your scheduled service will result in fees up to 50% of your scheduled service cost.

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Corrective Color/Transition Appointments:

        Due to the much longer appointment times that are blocked out for these services, cancellations less than 7 days prior to your appointment will result in fees of 50% of your scheduled service cost.  Cancellations under 48 hours of your scheduled service will result in fees up to 100% of your scheduled service cost.  

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-No-Show fee is 100% of your scheduled service cost.

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Payment & Collection Policy
    •    Full payment for services is due at the time of service. Failure to provide payment will result in the outstanding balance being sent to collections, and the client will be responsible for all associated fees.
   •    The Haircolor Studio does not offer refunds on services. 
   •    Chargebacks or disputed payments: If a client initiates a chargeback for services rendered, The Haircolor Studio reserves the right to pursue the full outstanding amount, including any bank fees, legal costs, or collection agency fees.
   •    Collections & Legal Action: If payment is not received, the client may be subject to collections, legal action, and additional costs associated with recovering the owed balance.

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Product Returns/Refunds

Products purchased from online store are subject to the return policy listed on saloninteractive.com.  Products purchased in studio may be returned for refund within 7 days.  Sales event products/equipment (sold on sale at less than MSRP) are final sale and not returnable.